Shipping policy
Shipping Policy
Last updated: 9/11/25
Thank you for shopping with MRS Interiors Ltd. We aim to provide a smooth and reliable delivery experience for all our customers. Please review the information below regarding our shipping process and policies.
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Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is received. You will receive an email confirmation once your order has been dispatched.
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Shipping Coverage
We currently ship within the United Kingdom only from our base in Durham, UK.
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Delivery Partners
We use trusted UK delivery partners including DPD and PalletForce to ensure safe and timely delivery of your items.
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Delivery Times and Costs
Delivery times 2-10 working days. Delivery times and shipping vary depending on the product. Most smaller items will be delivered within 2-3 working days. Some larger item may take up to 7 working days. All delivery times are stated at checkout .
Please refer to the checkout page for estimated delivery times and shipping costs specific to that item.
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Tracking Your Order
A tracking number will be provided for all orders once dispatched. You can use this number to track your parcel directly through the courier’s website.
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Lost, Delayed, or Damaged Shipments
If your order is lost, delayed, or arrives damaged, please contact us as soon as possible at mrs-interiors@outlook.com .
We will arrange for a replacement to be sent within 48 hours.
If a replacement is not available, a full refund will be issued.
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Re-Delivery Policy
Please note that large items may be subject to a re-delivery charge if you miss your first delivery attempt. We recommend ensuring someone is available to receive the delivery at the scheduled time.
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Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
📧 mrs-interiors@outlook.com
📍 MRS Interiors Ltd, Durham, United Kingdom
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Thank you for choosing MRS Interiors Ltd — we appreciate your business.